Frequently Asked Questions (FAQs)
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No. If you choose the LTE plan, ALISE works without home Wi-Fi.
If you have reliable internet, the Wi-Fi plan is a great option. -
No. ALISE does not use cameras or microphones.
We use discreet motion sensors to detect changes in routine—while protecting dignity and privacy. -
ALISE looks for meaningful changes in daily patterns, such as:
Activity & mobility
Sleep patterns
Door movement & wandering
Kitchen use & mealtime routine
Bathroom frequency
Help button usage (if included)
We focus on insights, not raw data.
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You do—based on the plan you choose with us.
When you start, we build a custom escalation plan: who gets alerted, in what order, and under what conditions. -
ALISE can escalate based on your plan and the situation.
If there is an urgent safety concern and your escalation plan requires it, emergency services may be contacted. -
No. ALISE is not a healthcare provider.
We do not diagnose or treat. We provide non-clinical monitoring and alerts so families and care teams can respond early. -
Most setups take under 20 minutes.
We guide you through placement and confirm your alerts and escalation preferences. -
You can receive alerts by text and/or through the app, depending on your preference.
You can also invite multiple family members to stay informed. -
Yes. You can cancel anytime with 30 days’ notice.
No long-term contracts. -
We’re here to help.
Email: support@alisesystems.com
Phone: 415-649-6262
We’ll recommend Wi-Fi vs LTE and answer privacy questions.